Customer complained about heavy frost buildup in the freezer and reduced cooling efficiency in the fridge. Diagnostics confirmed a failed defrost heater in the freezer section. We replaced the heater and restored normal operation.
• Inspected evaporator coil and defrost system
• Found failed defrost heater causing excessive frost accumulation
• Removed inner freezer panel and installed new OEM heater
• Checked defrost thermostat and control board response
• Cleared ice buildup and reassembled
• Verified proper defrost cycle operation
If your freezer is frosting up and the fridge feels warm, your defrost system may have failed. This Whirlpool freezer repair in Raleigh (ZIP 27611) involved replacing a faulty defrost heater that caused ice to build up around the evaporator.
We replaced the defective heater with an OEM part, cleared ice from the evaporator, and confirmed the system cycled into defrost correctly. After the repair, airflow was restored, and the entire unit maintained balanced cooling.
Swift Appliance Repair offers same-day service for defrost and cooling issues in Whirlpool and other major brands. Serving Raleigh with expert diagnostics and genuine parts.